Privacy and Policy

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Last updated: May 14, 2025

Welcome to ia.filocare.it, a platform that offers advanced tools powered by artificial intelligence. Your privacy is important to us, and we are committed to protecting it in accordance with the General Data Protection Regulation (GDPR - EU 2016/679).

This document explains how we collect, use, protect, and share your personal data.

1. Data Controller

FiloCare Srl
Registered office: [insert address]
Email: privacy@filocare.it
VAT number: [insert VAT number]

2. What data we collect

When you use our site, we may collect the following information:

Registration data: full name, email, password (encrypted), phone number (if required).
Social login data: if you choose to log in with Google, Facebook, Twitter, or other providers, we may receive data from your profile (e.g., name, email, profile picture).
Payment data: securely processed by third-party providers (e.g., Stripe, PayPal); we do NOT store your credit card information.
Usage data: information about your interaction with our AI tools (e.g., submitted queries, results, time spent).
Technical data: IP address, browser type, device, operating system, cookies.

3. Purpose of data processing

Your data will be used for the following purposes:

To allow registration and management of your account.
To provide access to AI services according to the selected subscription plan.
To manage billing and payments.
To send you important service communications or updates.
To provide technical support.
To prevent fraud and unauthorized access.
To collect anonymous usage statistics to improve service quality.

4. Legal basis for processing

We process your data based on:

Contractual necessity: to provide the requested services.
Legal obligations: to fulfill tax and accounting requirements.
Legitimate interest: to improve our services, prevent abuse, and ensure platform security.
Consent: for direct marketing activities (only if you have given consent).

5. Data retention

Personal data will be stored as long as necessary to provide the requested services, comply with legal obligations, and for a maximum of 24 months after account closure, unless otherwise required by law.

6. Data sharing

We do not sell or rent your personal data. We may share it only with:

Payment providers (e.g., Stripe, PayPal).
Hosting and platform maintenance services.
External AI service providers, if necessary for delivering services.
Competent authorities, when legally required.

All providers are bound by confidentiality agreements and comply with the GDPR.

7. Data security

We adopt appropriate technical and organizational measures to protect your data, including:

Secure HTTPS connections.
Encrypted passwords.
Data access control.
Monitoring of suspicious activity.

8. Your rights

You have the right to:

Access your data.
Request correction or deletion.
Restrict or object to processing.
Request data portability.
Withdraw consent (where applicable).
File a complaint with the Data Protection Authority.

To exercise your rights, contact us at: privacy@filocare.it

9. Cookies and tracking tools

We use technical cookies and, with your consent, analytics and profiling cookies to enhance your experience and show you personalized content.

See our full Cookie Policy here: [link to Cookie Policy]

10. Changes to this policy

We may update this Privacy Policy from time to time. In case of significant changes, you will be notified by email or through a notice on the website.